ecoholidaysmalta.com acts as booking agent on behalf of all the hotels, apartments and villas featured on this website and your contract will be made with these accommodation providers. Please read the booking terms and conditions carefully. They apply to all bookings made with ecoholidaysmalta.com and to all members of your party.

Your contract with accommodation featured on this website

When you book accommodation, we will send you an e-mail confirmation of your booking and it is at the time that we send this confirmation that a binding contract comes into existence. The date of the contract is the date that appears on the confirmation. The contract is subject to these booking conditions. Once the contract is made, the accommodation provider is responsible to you to provide you with what you have booked and you are responsible to pay for it, in each case subject to these booking conditions, and any other terms and conditions specific to the relevant accommodation. Please note: It is important to check carefully the details of your booking, when you receive it. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges, which may be as much as the whole accommodation cost. In parties of two or more people, the person who makes the booking, accepts responsibility for making all payments to us for all members of the party. We will send all vouchers and other information to that person who will in turn be responsible for ensuring that the other members of the party are kept fully informed. Should you wish to make an amendment or cancel your booking, we must receive confirmation by e-mail. We will only accept confirmation from the person that makes the original booking. If you are aged under 18 on the date of departure and your parents or guardians are not traveling with you, they must write to us with their written consent.

Your holiday insurance

We strongly recommend you arrange adequate holiday insurance. We recommend that insurance should cover the cost of cancellation by you, all medical costs and the cost of assistance including return to your country in the event of an accident or illness.

Special requests

If you have any special requests that do not form part of the standard accommodation services as described in this website (for example dietary requirements, cots or room location) please let us know at the time of booking. We will pass on all such requests to the relevant accommodation provider, but unfortunately cannot guarantee that they will be met. Furthermore if the accommodation provider is unable to meet such requests, neither we nor they can have any liability to you in this respect.

If you wish to make changes to your accommodation booking

If you want to change any details of your booking, after we have sent your confirmation, we will do our best to help. However; the accommodation provider has no obligation to make any change, although it will permit you or any member of your party who is prevented from traveling to transfer the booking to someone else, provided you give us reasonable notice of the transfer (see conditions below). You must confirm any change by e-mail. If the accommodation provider is able to make the change, there will be an ecoholidaysmalta.com administration charge of Lm10/23.29Euro, in addition to potential charges from the accommodation provider, subject to their terms and conditions.

If you cancel your holiday booking

The accommodation provider starts to incur costs for your booking from the time it is confirmed. The closer it is to the time of your planned holiday, the less likely they are to re-sell it. Therefore, if you cancel or amend your booking, a charge has to made and the later the cancellation, the more that charge will be. If you wish to cancel a confirmed booking, this must be done by e-mail or online by the person in whose name the booking is invoiced (lead name). Cancellation charges will be calculated as set out  below and will be notified to you by invoice within two weeks of cancellation.
If one or more members of your party cancel, this may mean that accommodation is under-occupied and the price of the remaining members of your party may be increased to reflect this. If the accommodation provider makes a change to your booking, we will inform you as soon as possible before your departure, but will have no other liability towards you. No refunds can be given for stays that are ended earlier than planned. ecoholidaysmalta.com will do everything in its power to avoid having to make any changes to any bookings. If in the unlikely event that we are informed by the accommodation owner that they are unable to provide the accommodation which you have booked, we will try to provide you with similar accommodation of equal standard. If we are unable to do this or you prefer not to accept our alternative, you may cancel free of charge.

Our responsibility to you for your booking

Because we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based, in this instance the Laws of the Republic of Malta.

Complaints Procedure

If you have a complaint while you are staying at the accommodation in question, you must inform the accommodation management immediately, in order to give them the chance to resolve the problem. You may lose any right to compensation, if you fail to do so. If the issue is not resolved to your satisfaction, you should contact our representative in the resort. We have representatives in most of our resorts and if the issue still cannot be resolved then you should contact our local resort office on 00356 – 21310615;00356 99497926. We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so, and you wish to take matters further, you must do so directly with the accommodation provider concerned.

Indemnity

When you book accommodation through ecoholidaysmalta.com, you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused by you or any member of your party, before you end your stay.

Room Allocation

After registration, on arrival at your accommodation, you will be allocated a room. Please note: when traveling on flights departing your airport of origin after midnight, your room will be reserved from the previous day. You must therefore, normally check out of your room by 12 noon on the day before a night flight home or on the departure for an evening flight.